JM&A Group Blog

4 min read

Setting Goals for Team Growth in the Service Drive

By Amanda Pliskow on Dec 10, 2020

Setting measurable, achievable goals is one of the key parts of leading a positive transformation in any business. What’s even more important is creating a clear set of targets and metrics along the way to make sure you're moving in the right direction. This is especially true for your dealership fixed operations team, which has a number of ways of collecting data and comparing it with customer satisfaction scores, industry benchmarks and financial information. By using key identifiers like these, you can consistently and measurably boost performance.

Topics: Service Training
Continue Reading
4 min read

Rolling Out an Effective Fixed Operations Change Management Program

By Amanda Pliskow on Dec 8, 2020

Could your dealership be doing better in its fixed operations services, from inspections and repairs to part sales? In nearly all cases, the answer will be yes. There is always a chance to boost profit margins, increase efficiency and handle each job in a more consistent and customer-centric way that will improve the overall performance of your dealership.

Continue Reading
4 min read

Turning Fixed Ops Leaders into Change Champions

By Amanda Pliskow on Dec 8, 2020

More so than location or its products, your dealership is defined by your people. In every department, it's the employees who define the customer experience and determine whether people will return.

Continue Reading
10 min read

How to Hire Great Talent at Your Dealership

By Ryan Leschel on Oct 9, 2020

Hiring great talent in today's modern business climate has evolved. Long gone are the days of simply putting a classified ad in the paper or reaching out to your HR department and expecting to snag the best of the best. It takes work.

Continue Reading
4 min read

How to Capitalize on Consumers' Online Preferences

By Amanda Pliskow on Sep 9, 2020

Buying a car has largely been an in-person process. Customers want to see their vehicle and take it for a test drive before signing on the dotted line. At the same time, those same customers have also taken to spending a significant part of their path to purchase performing online research.

Continue Reading

Featured