JM&A Group Blog

5 min read

How Car Dealerships Are Adapting to Meet Millennial Expectations

By Danny Vendrell on Jul 10, 2019

If you’ve spent any time working in the auto retail industry over the last few years, chances are you’ve noticed a shift in how dealerships operate. The tried-and-tested business models of the past are starting to fall out of practice, giving way to more personalized customer experiences. But what’s causing this transformation within the marketplace?

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3 min read

Succession Planning: How To Prepare For The Future

By Danny Vendrell on Jul 2, 2019

Like many dealerships, the Anderson Automotive Group in Raleigh, N.C., is a family business. 

Fred Anderson started working in his father’s dealership in 1970 and grew that operation into the powerhouse that it is today.

So what’s next?

Topics: Leadership
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4 min read

9 Skills From The Most Effective Salespeople

By Danny Vendrell on Jul 1, 2019

Regardless of the industry you work in, you will always find salespeople who are more successful than the rest. 

These associates seemingly steer clear of the pitfalls that plague their peers and always know what to say.

What’s their secret?

Topics: Sales
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3 min read

How To Generate Sales In Your Service Department

By Danny Vendrell on Jun 26, 2019

If you ask any dealer owner to name the area of the dealership where he or she focuses the most time, effort and resources – you’ll most likely get one answer: the sales department.

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4 min read

Ten Tips to Communicate More Effectively with Customers

By Danny Vendrell on May 23, 2019

We all know this: Effective customer communication is the cornerstone of any successful business. 

And dealer personnel who are able to consistently and effectively communicate with their customers enjoy stronger relationships and increased sales success. 

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