JM&A Group Blog

3 min read

How to Start Reevaluating Your Operating Expenses

By Danny Vendrell on Jul 12, 2019

Ready to take a look at your operating expenses to combat margin compression?  We talked to NADA’s former Dealership Management Consultant Steve Emery about 11 cost-cutting strategies that you can use to get started.

Topics: Service Sales
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2 min read

5 Rules You Should Be Following To Build Trust (And How To Start)

By Danny Vendrell on Jul 12, 2019

We all want to find that silver bullet.

You know the one… the perfect thought track that leads to trust, credibility, and long-term loyalty. The truth is - there are no silver bullets (sorry), but there are a few tried and true methods that will pay off if they are built into your process with every customer.

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4 min read

Key Traits to Look for When Hiring Auto Dealership Sales Representatives

By Danny Vendrell on Jul 10, 2019

In an effort to combat margin compression and reduce operating costs, many auto dealers around the U.S. have started taking a closer look at their hiring practices. This should come as no surprise, as attracting and retaining top talent has always been a bit of a pain point for the auto retail industry.

Topics: Leadership
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5 min read

How Car Dealerships Are Adapting to Meet Millennial Expectations

By Danny Vendrell on Jul 10, 2019

If you’ve spent any time working in the auto retail industry over the last few years, chances are you’ve noticed a shift in how dealerships operate. The tried-and-tested business models of the past are starting to fall out of practice, giving way to more personalized customer experiences. But what’s causing this transformation within the marketplace?

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3 min read

Succession Planning: How To Prepare For The Future

By Danny Vendrell on Jul 2, 2019

Like many dealerships, the Anderson Automotive Group in Raleigh, N.C., is a family business. 

Fred Anderson started working in his father’s dealership in 1970 and grew that operation into the powerhouse that it is today.

So what’s next?

Topics: Leadership
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