JM&A Group Blog

2 min read

How Strong Leaders Build and Keep Their Dream Team

By Amanda Pliskow on Oct 17, 2019

There are a million books and articles to read about leadership, and it’s hard to know where to start or what will work for you. You can lean in, embody the seven habits, live by your emotional intelligence score or follow another philosophy. But I’m sure you’ll agree auto dealerships are a very specific animal...

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Strategies to Get the Results You Want in F&I Underwriting

By Chris Costello on Sep 17, 2019

“It’s not what you make that counts, it’s what you keep.” It’s a common saying, but it certainly applies to dealers offering F&I products.

It all boils down to this: There are a million ways to get results, but getting the results you want takes a lot more thought and consideration.

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Building Trust in the Service Drive - 3 Easy Tips

By Amanda Pliskow on Aug 28, 2019

What if I said you were only minutes away from increased sales and improved customer relationships?

Too good to be true? Maybe so, but those few precious minutes with each customer can make that a reality, and it all happens in your service drive.

Topics: Service
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10 Easy, Inexpensive Mini-Makeovers for Your Store

By Danny Vendrell on Jul 13, 2019

Across the industry, manufacturers are asking (or requiring) dealerships to upgrade their facilities. And we’ve seen that most dealerships could probably benefit from some spiffing up...

Topics: Service Sales
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How To Save Time In The Service Lane And Increase CSI

By Danny Vendrell on Jul 12, 2019

These days, convenience is king. Customers’ time should be at the forefront of a service department’s focus.

At the end of the day, nobody has time to waste. Everyone’s time is valuable. When a customer schedules a time to come into a dealership, it’s important to be respectful of that.

Here are five steps to get your customers in and out of the service lane in 25 minutes or less.

Topics: Service
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