JM&A Group Blog

5 min read

Building a Bridge Between Sales, Service and F&I Professionals

By Danny Vendrell on Aug 25, 2020

The auto retail industry invests a lot of time and energy into formulating more effective car selling strategies, marketing campaigns and customer retention techniques. And while these efforts are undoubtedly valuable, it’s also important to emphasize the value-adding activities of other departments in your dealership. 

Topics: Service Sales
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2 min read

Building Trust in the Service Drive - 3 Easy Tips

By Amanda Pliskow on Aug 28, 2019

What if I said you were only minutes away from increased sales and improved customer relationships?

Too good to be true? Maybe so, but those few precious minutes with each customer can make that a reality, and it all happens in your service drive.

Topics: Service
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2 min read

10 Easy, Inexpensive Mini-Makeovers for Your Store

By Danny Vendrell on Jul 13, 2019

Across the industry, manufacturers are asking (or requiring) dealerships to upgrade their facilities. And we’ve seen that most dealerships could probably benefit from some spiffing up...

Topics: Service Sales
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2 min read

How To Save Time In The Service Lane And Increase CSI

By Danny Vendrell on Jul 12, 2019

These days, convenience is king. Customers’ time should be at the forefront of a service department’s focus.

At the end of the day, nobody has time to waste. Everyone’s time is valuable. When a customer schedules a time to come into a dealership, it’s important to be respectful of that.

Here are five steps to get your customers in and out of the service lane in 25 minutes or less.

Topics: Service
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3 min read

How to Start Reevaluating Your Operating Expenses

By Danny Vendrell on Jul 12, 2019

Ready to take a look at your operating expenses to combat margin compression?  We talked to NADA’s former Dealership Management Consultant Steve Emery about 11 cost-cutting strategies that you can use to get started.

Topics: Service Sales
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