JM&A Group Blog

Danny Vendrell

Recent Posts

4 min read

How Digital Retail Can Future Proof Your Auto Dealership

By Danny Vendrell on Dec 13, 2019

Over the past few decades, the auto retail industry has undergone several major transformations that have reshaped how vehicles are marketed, bought and sold. Staying one step ahead of shifting market conditions has been a constant pain point for dealers operating under traditional business models, often leading to compressed margins and a decline in customer retention. So how do you prepare your dealership for the future?

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4 min read

The Importance of an Effective and Adaptable Training Program

By Danny Vendrell on Nov 15, 2019

While it pays to hire employees for your auto dealership who bring valuable experience and soft skills, there's no way to find all the necessary competencies through the talent search alone.

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5 min read

Why You Should Recruit and Retain Staff with Diverse Communication Styles

By Danny Vendrell on Oct 18, 2019

The interaction between your salesperson and your customer is where auto sales are made. Hiring employees with developed communication skills is an essential part of improving the performance and overall success of your dealership.

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2 min read

10 Easy, Inexpensive Mini-Makeovers for Your Store

By Danny Vendrell on Jul 13, 2019

Across the industry, manufacturers are asking (or requiring) dealerships to upgrade their facilities. And we’ve seen that most dealerships could probably benefit from some spiffing up...

Topics: Service Sales
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2 min read

How To Save Time In The Service Lane And Increase CSI

By Danny Vendrell on Jul 12, 2019

These days, convenience is king. Customers’ time should be at the forefront of a service department’s focus.

At the end of the day, nobody has time to waste. Everyone’s time is valuable. When a customer schedules a time to come into a dealership, it’s important to be respectful of that.

Here are five steps to get your customers in and out of the service lane in 25 minutes or less.

Topics: Service
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