JM&A Group Blog

Amanda Pliskow


Recent Posts

6 min read

5 Proven Selling Strategies You Need to Try In 2021

By Amanda Pliskow on Mar 9, 2021

It’s clear there’s no shortage of challenges facing auto dealers. As a leader, you can prepare for what’s to come, but that’s just one piece of the growth puzzle.

Read on to learn strategies your team can start using today to respond to today’s automotive buyers.

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4 min read

Creating and Sustaining Effective Processes in the Service Drive

By Amanda Pliskow on Dec 10, 2020

Creating new and more efficient workflows in your auto dealership's service drive is a great way to protect and grow fixed operations revenue. By targeting to meet or exceed industry benchmarks for markers like turnaround times and productivity per work hour, you can help your team achieve record profitability and income.

Topics: Service Process
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4 min read

Setting Goals for Team Growth in the Service Drive

By Amanda Pliskow on Dec 10, 2020

Setting measurable, achievable goals is one of the key parts of leading a positive transformation in any business. What’s even more important is creating a clear set of targets and metrics along the way to make sure you're moving in the right direction. This is especially true for your dealership fixed operations team, which has a number of ways of collecting data and comparing it with customer satisfaction scores, industry benchmarks and financial information. By using key identifiers like these, you can consistently and measurably boost performance.

Topics: Service Training
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4 min read

Rolling Out an Effective Fixed Operations Change Management Program

By Amanda Pliskow on Dec 8, 2020

Could your dealership be doing better in its fixed operations services, from inspections and repairs to part sales? In nearly all cases, the answer will be yes. There is always a chance to boost profit margins, increase efficiency and handle each job in a more consistent and customer-centric way that will improve the overall performance of your dealership.

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4 min read

Turning Fixed Ops Leaders into Change Champions

By Amanda Pliskow on Dec 8, 2020

More so than location or its products, your dealership is defined by your people. In every department, it's the employees who define the customer experience and determine whether people will return.

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