JM&A Group Blog

Amanda Pliskow


Recent Posts

4 min read

Creating and Sustaining Effective Processes in the Service Drive

By Amanda Pliskow on Dec 10, 2020

Creating new and more efficient workflows in your auto dealership's service drive is a great way to protect and grow fixed operations revenue. By targeting to meet or exceed industry benchmarks for markers like turnaround times and productivity per work hour, you can help your team achieve record profitability and income.

Topics: Service Process
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4 min read

Setting Goals for Team Growth in the Service Drive

By Amanda Pliskow on Dec 10, 2020

Setting measurable, achievable goals is one of the key parts of leading a positive transformation in any business. What’s even more important is creating a clear set of targets and metrics along the way to make sure you're moving in the right direction. This is especially true for your dealership fixed operations team, which has a number of ways of collecting data and comparing it with customer satisfaction scores, industry benchmarks and financial information. By using key identifiers like these, you can consistently and measurably boost performance.

Topics: Service Training
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4 min read

Rolling Out an Effective Fixed Operations Change Management Program

By Amanda Pliskow on Dec 8, 2020

Could your dealership be doing better in its fixed operations services, from inspections and repairs to part sales? In nearly all cases, the answer will be yes. There is always a chance to boost profit margins, increase efficiency and handle each job in a more consistent and customer-centric way that will improve the overall performance of your dealership.

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4 min read

Turning Fixed Ops Leaders into Change Champions

By Amanda Pliskow on Dec 8, 2020

More so than location or its products, your dealership is defined by your people. In every department, it's the employees who define the customer experience and determine whether people will return.

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4 min read

How to Capitalize on Consumers' Online Preferences

By Amanda Pliskow on Sep 9, 2020

Buying a car has largely been an in-person process. Customers want to see their vehicle and take it for a test drive before signing on the dotted line. At the same time, those same customers have also taken to spending a significant part of their path to purchase performing online research.

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